/ One Zero Zero One Operations / Build from the binary up / OZZOPS (1001 Operations) — a concept by Fabrice Mukendi
FM Fabrice Mukendi IT Infrastructure
Available — open to relocation

Fabrice Mukendi

Certified IT Specialist · Full Stack Developer

Extensive hands-on experience supporting enterprise datacenter environments, network infrastructure, and large-scale hardware operations — servers, storage, networking, and facilities across production and test datacenters. A generalist by trade: comfortable moving across networking, hardware, cloud platforms, and full-stack development as the work requires.

« Ici, on apprend tout à partir de zéro. »

PROFILE / VITALS ● Open to offers
Based United States
Relocation
WAORIDMTND INWINYTX
Languages English • French
Education BS Cloud Computing (in progress)
01 Profile

Mission-critical environments, end to end

Proven ability to operate in high-availability environments under SLA-driven conditions, from hardware lifecycle work to network fundamentals and cloud platforms.

DATACENTER OPS

Hardware lifecycle management

Rack-and-stack, cabling, imaging, firmware updates, diagnostics, break/fix support, and performance optimization across production and test datacenters.

NETWORKING

Networking foundation

Strong grounding in the OSI model, TCP/IP, VLANs, and switching and routing fundamentals, with knowledge of cybersecurity principles.

CLOUD & SYSTEMS

Windows, Linux & cloud

Enterprise server platforms across Windows and Linux, plus hands-on lab work with AWS and Azure — virtual machines, storage, networking, and IAM.

LEADERSHIP

Technical leadership

Coordination with cross-functional teams, mentoring peers through deployments and upgrades, and serving as on-site technical point of contact for customers, vendors, and internal stakeholders.

02 Expertise

Depth by discipline

Relative depth of hands-on experience across core competencies.

COMPETENCY / DEPTH INDEX 12 TRACKED
Website DevelopmentExpert
Troubleshooting MethodologyExpert
Boot ProcessAdvanced
Safety & SecurityAdvanced
Data CentersAdvanced
Servers & Hardware TroubleshootingAdvanced
Rack & StackAdvanced
Network TroubleshootingProficient
OSI ModelProficient
Networking ProtocolsProficient
Fiber, Ethernet & Structured CablingProficient
Storage Media & InterfacesProficient
03 Experience

Rack elevation

Roles from most recent, top of rack down.

CAREER / ELEVATION VIEW 8 UNITS POPULATED
U8
Customer Engineer — AI Camera Systems | Networking | Nationwide Field Support
JUL 2025 — PRESENT
  • Support datacenter-connected security and monitoring systems, resolving critical, time-sensitive incidents nationwide.
  • Install, troubleshoot, and test AI cameras (mobile and fixed) on-site.
  • Configure NAS, routers, switches, and network devices supporting datacenter back-end connectivity.
  • Monitor systems remotely through datacenter-based platforms to prevent outages.
  • Manage tickets end-to-end from initial diagnosis through resolution, consistently meeting SLA and CSAT targets aligned with datacenter operations standards.
  • Conduct weekly inventory audits and maintain detailed service logs.
  • Foster strong, collaborative relationships with customers and internal teams to deliver prompt, detail-oriented support.
U7
Network Specialist — UNC Health
SEP 2024 — MAY 2025
  • Installed and configured Cisco switches supporting hospital datacenter and network core environments.
  • Ran and managed fiber and Cat6 cabling connected to datacenter distribution and IDF/MDF rooms.
  • Assisted with network cutovers affecting datacenter-connected clinical systems.
U6
Datacenter Hardware Technician — Microsoft
JUN 2024 — SEP 2024
  • Built, configured, and integrated enterprise servers within Microsoft datacenter environments.
  • Performed diagnostics, component replacement, and upgrades on datacenter server hardware.
  • Maintained deployment records compliant with datacenter operational procedures.
U5
Customer / Field Engineer — Hewlett Packard Enterprise
JUL 2022 — JUN 2024
  • Provided break/fix support for datacenter servers, storage, and enterprise infrastructure.
  • Executed firmware updates and hardware installations on customer datacenter systems.
  • Supported remote diagnostics tied to datacenter production environments.
U4
Datacenter Facilities Engineer — Koniag Government Services
DEC 2022 — FEB 2023
  • Performed rack-and-stack, cable management, and hardware installation in secure datacenter facilities.
  • Supported datacenter readiness and post-install validation activities.
U3
Customer Engineer — IBM
AUG 2020 — JUL 2022
  • Delivered on-site diagnostics and repairs for enterprise datacenter servers and mainframe systems.
  • Performed scheduled maintenance and upgrades in customer datacenter environments.
U2
Personal Computer Specialist — Lenovo
MAR 2020 — AUG 2020
  • Supported endpoint systems used within datacenter and enterprise IT environments.
  • Performed system imaging and hardware troubleshooting aligned with datacenter support workflows.
U1
Web Designer — International American Relief Society
NOV 2016 — MAR 2020
  • Redesigned and maintained website using WordPress to improve usability and accessibility.
  • Developed web content and graphics aligned with humanitarian communication strategies.
04 Credentials

Education & certifications

EDUCATION & IN PROGRESS

Bachelor of Science, Cloud Computing

Western Governors University · Sep 2023 — Expected 2027
BS Cloud ComputingIN PROGRESS

Cisco Certified Network ProfessionalIn progress

CCNP — Enterprise track
CCNPIN PROGRESS

AWS Cloud Practitioner TrainingLearning in progress

Self-paced coursework covering EC2, S3, IAM, and VPC fundamentals
AWS Cloud PractitionerEXPECTED NOV 2026

Claude 101In progress

Claude Academy
Claude 101TARGET OCT 2026
CERTIFICATIONS
  • Apple Certified Technician
  • Lenovo, Cisco, Teradata, Pure Storage certifications
  • Dell PowerEdge Foundation V2, HP Servers, IBM Products
  • Cyber Pro Training — CompTIA Network+ Training
  • OSHA 10-Hour General Industry Certification, U.S. Department of Labor

This page highlights the past decade of professional experience. My background in computing extends well beyond it; earlier roles are summarized rather than listed in full. A complete history is available on request, including via LinkedIn by connection.

05 Skills

Technical inventory

Datacenter & Hardware

Nlyte (DCIM)Dell PowerEdgeHPE ProLiant LenovoNVIDIA GPU/AI (GB200/300)Liquid Cooling

Infrastructure & Cloud

AWS (EC2/IAM)Azure (VMs/Entra ID) ServiceNowIntune/MDM

Networking & Security

TCP/IPDNS/DHCPSubnetting Switching/RoutingCybersecurity Fundamentals

Systems

WindowsLinuxMicrosoft 365Remote Support Tools

Web & Development

WordPressDrupalPHPHTML5JavaScript

Languages

EnglishFrench
06 Contact

Get in touch

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Open to new opportunities

Based in the United States, open to relocation across Washington, Oregon, Idaho, Montana, North Dakota, Indiana, Wisconsin, New York, and Texas.

Typical reply: within one business day